A Day in the Life: Donor Recruitment Contact Center

Many of you may think of Indiana Blood Center as a blood collection company, however, we are much more than that. A lot goes on inside our walls that you may not have a clue about. Let us give you a quick snippet of our world.

Pat Sickle shares a day in the life of a Donor Recruitment Contact Center (DRCC) Agent at Indiana Blood Center.

I rise at 5:30 a.m., go through my morning routine and head to work. I travel 17 miles to work, clock in, get my herbal tea and oatmeal, and a big glass of ice water. I am ready to start my day.

We listen carefully to the days shortages or back orders, ask questions, then the dialer is turned on.

We call the whole blood list first, whatever we are low on, then about 9:30 a.m. we switch to the platelet list. After we finish that list, we go back into the whole blood list.

We normally break about 10:30 a.m., lunch from 1:00 – 1:30 p.m, then another break at 3:00 p.m.

Some work on the new platelet recruiting list to strengthen our base of eligible platelet donors. We must have between 80-96 platelet units a day, as well as 550 units of whole blood for our 65 hospitals we supply here in Indiana.

“I love talking to donors, they are so important to sustaining our supply of blood and blood products here in Indiana.”

Thank you Pat for taking the time to share your vital role you play out daily at Indiana Blood Center. Your efforts are greatly appreciated!

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